Privacy Policy

1. Who we are

Lock In is a fitness community app that helps people find training partners, join events, book trainer sessions, chat, and track progress. This policy covers the Lock In mobile application and any websites we operate, including this page.

Questions about this policy can be sent to support@lockinmovement.com.

2. Information we collect

We collect information you provide, information created when you use the app, and information from services you choose to connect.

Account and profile

• Email address and password, or Google / Apple sign-in identifiers
• Name, date of birth, gender, phone number, bio, and photos
• ZIP code, gym, match distance, and location details you add for events or sessions
• Fitness goals, experience level, and who you want to train with
• Trainer profile details, session listings, and verification documents if you submit them

Activity on Lock In

• Matches, swipes, match requests, blocks, and reports
• Messages and media you send in chat
• Events you create or join, and reviews you leave
• Trainer bookings, packages, workout logs, challenges, badges, coins, and streaks
• Support tickets and in-app notification preferences

Payments

If you buy coins, a subscription, or a trainer session, payment is processed by Stripe. We may store a Stripe customer identifier and payment status. We do not store full card numbers on our servers.

Device and technical data

• Device type, operating system, and app usage data
• Push notification tokens used to deliver alerts
• Photos and files you upload, stored in our cloud storage

3. How we use information

We use the information above to:

• Create and manage your account
• Show profiles, matches, events, gyms, and trainer sessions near you
• Enable chat, bookings, reviews, rewards, and community features
• Process payments and prevent fraud or abuse
• Send verification emails, password resets, and service notifications
• Send push notifications you enable, such as matches, messages, events, and streaks
• Review verification submissions and enforce community rules
• Improve, secure, and troubleshoot the app

4. How we share information

We do not sell your personal information. We share it only as needed to operate Lock In:

• Other users: your profile, photos, and content you post can be seen by other members according to the features you use
• Service providers: hosting, storage, authentication, email, payments, maps, and messaging vendors that process data for us
• Legal and safety: if required by law, or to protect users, our rights, or the public

5. Third-party services

Lock In uses trusted providers to run the product, including:

• Google (Sign-In and maps)
• Apple (Sign-In)
• Firebase (hosting, storage, and push notifications)
• Stripe (payments)
• Brevo (transactional email)

Those providers have their own privacy policies. If you follow a link or complete a payment outside Lock In, their terms apply.

6. How long we keep information

We keep account and activity data while your account is active. If you delete your account, we remove or de-identify personal data associated with it, except records we must keep for legal, security, payment, or dispute-resolution reasons.

7. Your choices and rights

Depending on where you live, you may be able to:

• Access or update profile information in the app
• Control notification settings
• Block other users or report abuse
• Request a copy of your information
• Ask us to correct or delete personal information

Email support@lockinmovement.com to make a request. We may need to verify your account before we respond.

8. Account deletion

9. Security

We use industry-standard measures to protect personal information, including encrypted connections, hashed passwords, and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children

Lock In is intended for adults. The app includes social and matching features and is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has created an account, contact us and we will delete it. Our standards against child sexual abuse and exploitation (CSAE) describe how we prohibit, report, and remove this content.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of Lock In after an update means you accept the revised policy. If you do not agree, stop using the app and delete your account.

12. Contact us

Lock In
Email: support@lockinmovement.com